About Us

Compliance

With the ever-changing Federal and state telemarketing laws, compliance is vital.  With the assistance of a savvy legal team, S and K will ensure that our clients campaigns comply with all Federal and state laws as well as the requirements of The Federal Trade and Federal Communications Commissions.  S and K will protect our clients from inquiries and fines that may result from non-compliance.

Resources

S and K opens our clients call center resources to a worldwide market.  We have and continue to develop contractual relationships with call centers all over the United States, Canada, India, Caribbean, and in the Philippines. S and K continues to reach to all corners of the world market to give our clients the ultimate in flexibility and scalability all with one point of contact.

Quality Control

Quality Control begins with training, monitoring and coaching to give measurable results in the quality of the campaigns.   S and K continues its commitment to quality through site audits, quality feedback, seed calls, and blind monitoring.

Performance

This is where our clients notice the S and Ks difference.  Due to the task and detail-orientated nature of call center operations, very few call centers are able to be innovative.  Typically TSRs keep their nose to the grindstone and execute managements  marching orders to the best of their ability or profitability, but they may sacrifice quality and not focus on what is best for the customer.  Never, or at least rarely asking "What if" and doing something about it.  S and K takes its 35 plus years of experience and creativity to develop our clients programs to maximize profitability, efficiency and effectiveness.  From the value proposition of our clients products and services to scripting, technology and everything in between, it is our goal is to drive profitability by being innovative.

Pricing

S and K offers both hourly and a Pay Per Sale (PPS) business model to best identify and meet your objectives.  Typically, call centers are unable to be innovative.  They focus on staffing and process execution.  This keeps programs underdeveloped.  For S and K to be profitable, we must innovate our clients programs to their fullest potential by maximizing efficiency and effectiveness.

The S and K Financial Group, LLC is dedicated to success and the satisfaction of our customers.    Simply put, we are fueled by the fundamental fact that "Our success depends on your success".